Quality and Productivity

A statistician, W. Edwards Deming, made use of the principles of variation as proposed by American Mathematician, Walter Shewart in business processes, in relation to quality and productivity in Japan. In recognition of Deming's efforts, the Japanese business community put in place a prestigious annual prize, the Deming prize, for companies that achieve visible advancement in quality. He successfully established the fact that business processes are exposed to deterioration in quality through variation. This has, to a great extent, assisted Japanese industrialists to improve the quality of their products. The quality circle or Deming circle is now known as Total Quality Management(TQM). Te circle comprises a group of workers who seek to improve the processes of production through planning, implementation of the plan, assessment, evaluation and correction.

The Client Interest

Marven Brown was the brain behind the dominance of the McKinsen firm for several years. The firm's activites were modelled around a set of values tyhat put the interests of clients first before other considerations. Bower died at the age of 99 in 2003.